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Coaching Skill
AbilityLow High
ImportanceLow High
1
I am credible in my field. My employees come to me for advice on how to do the work.
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2
I create an environment that builds trusting relationships. My employees trust me.
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3
I articulate clear expectations for performance.
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4
I provide regular feedback to employees about their performance, both positive and constructive. My feedback is balanced, objective, specific, and supportive.
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5
I recognize and reward others for attaining their highest potential.
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6
I am available for the employee to answer questions as needed. When necessary, I make the time needed by employees.
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7
I foster an environment of continuous improvement, challenge, and growth. I create an environment where people take calculated risks.
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8
I help each employee understand how his/her role supports the business and how individual performance impacts the team's performance.
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9
I effectively present concepts and ideas.
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10
I listen actively, demonstrating an understanding of others' views and needs.
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11
I use tact and diplomacy to influence and persuade.
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12
I am able to determine how best to work with each person based on his or her unique motivation/social style.
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13
I adapt my style of interacting to meet the unique needs of the other person.
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14
I know the development goals of my employees.
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15
I tailor my coaching sessions to individual development needs.
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16
I communicate clearly and objectively; I avoid language that misrepresents the performance (by understating or overstating the problem).
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17
I use questioning and redirecting to help the employee self-assess.
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18
I am able to distinguish between coaching, problem solving/corrective action, providing feedback/information, training, and counseling.
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19
I am able to use the appropriate management tool (coaching, problem solving/corrective action, providing feedback/information, training, and counseling) depending on the specific situation.
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20
I am able to distinguish possible reasons why people aren't performing as expected. These reasons could be lack of clear expectations, lack of resources, lack of skills and knowledge, etc.
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21
I am able to help the employee determine/discover the reasons for less-than-stellar performance and ways to improve the performance in the future.
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22
I ensure that coaching always begins with a discussion of strengths/things that went well before turning attention to areas for development.
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23
I ensure that our coaching focuses on no more than two areas for development at a time.
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24
I model continuous self-improvement by seeking and applying feedback on my own performance.
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