| # |
Coaching Skill |
Ability Low High |
Importance Low High |
| 1 |
I am credible in my field. My employees come to me for advice on how to do the work. |
1 2 3 4 |
1 2 3 4 |
| 2 |
I create an environment that builds trusting relationships. My employees trust me. |
1 2 3 4 |
1 2 3 4 |
| 3 |
I articulate clear expectations for performance. |
1 2 3 4 |
1 2 3 4 |
| 4 |
I provide regular feedback to employees about their performance, both positive and constructive. My feedback is balanced, objective, specific, and supportive. |
1 2 3 4 |
1 2 3 4 |
| 5 |
I recognize and reward others for attaining their highest potential. |
1 2 3 4 |
1 2 3 4 |
| 6 |
I am available for the employee to answer questions as needed. When necessary, I make the time needed by employees. |
1 2 3 4 |
1 2 3 4 |
| 7 |
I foster an environment of continuous improvement, challenge, and growth. I create an environment where people take calculated risks. |
1 2 3 4 |
1 2 3 4 |
| 8 |
I help each employee understand how his/her role supports the business and how individual performance impacts the team's performance. |
1 2 3 4 |
1 2 3 4 |
| 9 |
I effectively present concepts and ideas. |
1 2 3 4 |
1 2 3 4 |
| 10 |
I listen actively, demonstrating an understanding of others' views and needs. |
1 2 3 4 |
1 2 3 4 |
| 11 |
I use tact and diplomacy to influence and persuade. |
1 2 3 4 |
1 2 3 4 |
| 12 |
I am able to determine how best to work with each person based on his or her unique motivation/social style. |
1 2 3 4 |
1 2 3 4 |
| 13 |
I adapt my style of interacting to meet the unique needs of the other person. |
1 2 3 4 |
1 2 3 4 |
| 14 |
I know the development goals of my employees. |
1 2 3 4 |
1 2 3 4 |
| 15 |
I tailor my coaching sessions to individual development needs. |
1 2 3 4 |
1 2 3 4 |
| 16 |
I communicate clearly and objectively; I avoid language that misrepresents the performance (by understating or overstating the problem). |
1 2 3 4 |
1 2 3 4 |
| 17 |
I use questioning and redirecting to help the employee self-assess. |
1 2 3 4 |
1 2 3 4 |
| 18 |
I am able to distinguish between coaching, problem solving/corrective action, providing feedback/information, training, and counseling. |
1 2 3 4 |
1 2 3 4 |
| 19 |
I am able to use the appropriate management tool (coaching, problem solving/corrective action, providing feedback/information, training, and counseling) depending on the specific situation. |
1 2 3 4 |
1 2 3 4 |
| 20 |
I am able to distinguish possible reasons why people aren't performing as expected. These reasons could be lack of clear expectations, lack of resources, lack of skills and knowledge, etc. |
1 2 3 4 |
1 2 3 4 |
| 21 |
I am able to help the employee determine/discover the reasons for less-than-stellar performance and ways to improve the performance in the future. |
1 2 3 4 |
1 2 3 4 |
| 22 |
I ensure that coaching always begins with a discussion of strengths/things that went well before turning attention to areas for development. |
1 2 3 4 |
1 2 3 4 |
| 23 |
I ensure that our coaching focuses on no more than two areas for development at a time. |
1 2 3 4 |
1 2 3 4 |
| 24 |
I model continuous self-improvement by seeking and applying feedback on my own performance. |
1 2 3 4 |
1 2 3 4 |